Let us know if you have any other questions through email info@makeruum.com or our contact page.

$15 flat rate. Or if your order is over $100, it's free! 

Once your order has been shipped, you will receive a confirmation email containing all your tracking details. 

We offer free local curbside pickup in Burnaby, BC for all our local customers who wish to save on shipping!

When placing your order, enter your shipping information and select the Local Curbside Pickup option upon checkout.  We will contact you with our location and pick up hours.

We generally ship within 1-3 business days. Please note that due to COVID-19 there will be some delays in transit. We appreciate your patience!

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. RUUM is not responsible for these additional charges.

Domestic orders: 2-8 business days

International orders: 7-15 business days

Once you have checked out, enter your discount/promo code under the box that says “Discount” on the right side of the screen, then click “Apply.”

Only one code can be used with a single order. 


Our products are designed in Vancouver, British Columbia and made by manufacturing partners in China.

Yes! You can use them in the microwave with or without the lid.     

Yes, you can use them in the oven! They are made with premium, food-grade platinum silicone that is heat-resistant for temperatures up to 450 degrees° F 232 degrees° C

Yup, you can place them on a rack in a pot with boiling water or place them inside a microwave or oven with the lid to prevent your ingredients from drying.

If you have a bamboo steamer, you can place them inside with or without a lid.

Yes please! You can place them in a dishwasher or hand wash them before the first use.

It doesn't matter where you place them!

Yes you can! Avoid any abrasive cleaners or scrubbing brushes to avoid scratching the silicone.

Ensure they are fully dry before placing back together

Soak in a baking soda and hot water solution to treat stains.

Do not use RUUM trays on open and direct fire.

No, avoid direct flames and high heat sources. It will ruin the trays.

Yes! They are safe to use in air-fryers for temperatures up to 450 degrees° F 232 degrees° C